Refund Policy

If your book or ebook is delivered damaged, corrupt or is not delivered, please contact hello@alllitup.ca to arrange for replacement or refund.

Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Our staff will help you as best they can so that you can access your ebook, but refunds will not be issued due to compatibility issues.

ebooks

Some of the ebooks sold on this site, in both .epub and .pdf formats, are secured with Adobe ADEPT Digital Rights Management (DRM). Others have no DRM applied. Digital Rights Management is used to limit the ability to copy ebooks and ties your purchased ebooks to the Adobe Account you are using on the PC or Mac you downloaded the book to. It is possible to use your account across up to six different devices authorized to the account including readers, laptops, and desktops.

Always ensure that you have set up your account in Digital Editions before you download a DRM-protected ebook to a new machine. When changing machines, take a note of your login details to ensure that you can retain access to your library.

Check that your e-reader is supported

To check if your device is supported by Adobe Digital Editions click here.

Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.

Installing Adobe Digital Editions

You must install and activate Adobe Digital Editions before downloading DRM-protected content. This is free software from Adobe and can be downloaded here.

Print books

Print book orders are transmitted by AllLitUp.ca to individual publishers or distributors who will ship titles directly to customers. Please refer to the privacy policy for more information about personal information transmitted. Books may arrive in separate packages and on different dates. If you have any concerns about shipping times, please contact hello@alllitup.ca.