Customer Service

Quick jump: What can we help you with?

My Account


I forgot my Password…

You can reset your password at here.

Why can’t I check out an ebook with a guest account?

We need to have your information when you buy an ebook because our download codes are unique to you, ensuring that we help our publishers prevent piracy.

Purchasing / Shopping Cart


Do you accept bitcoins/dubloons/salt or spices as payment?

No; all All Lit Up transactions go through Stripe, which you don’t need an account to use (just a regular old VISA or Mastercard, VISA Debit, or Google or Apple Pay will do).

Can I return the book I purchased?

Yes. If your book or ebook is delivered damaged, corrupt or is not delivered, please contact us using the form below to arrange for replacement or refund.

However, customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.
Confirm compatibility with your ereading device here.

ebooks


I purchased an ebook, and it’s not working.

If you can’t access your ebook…

Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. That said, if your ebook was delivered damaged, corrupt, or not delivered at all, please contact us to arrange for replacement or refund.

If you can access your ebook, but it’s scrambled or otherwise displaying incorrectly…

Please send your ereader information, the ebook title, and the details of the problem (i.e. sections where it occurs) to hello@alllitup.ca – we’ll try to rectify the issue as soon as possible.

Do you use Digital Rights Management (DRM) in the ebooks that are for sale?

To encourage fully accessible epubs, we do not sell ebooks with DRM.

Website


I wrote a book that I think would be perfect for this website. Where do I submit it?

At this time, the LPG only accepts books into All Lit Up that were published by one of its member publishers. Moreover, we only deal with publishers directly for the time being.

My book is on your site, but my cover/bio/description is all wrong!

All Lit Up’s listings are populated with publisher data. If you see a problem, please contact your publisher – they will have to submit a new data file.

Shipping & Orders


How much is shipping on AllLitUp.ca?

We offer free shipping within Canada, and a $10 flat fee to ship to the United States.

I ordered some print books, when will they arrive?

It depends – our publishers are located across Canada with different distribution centres. You may receive books at different times, in different shipments, by different carriers.

We strive to have a turnaround shipping time of one week for orders within Canada. We will notify you of any unusual delays. Please contact us with any additional shipping queries.

Can I return the book I purchased?

If your book or ebook is delivered damaged, corrupt or is not delivered, then yes, absolutely. Please contact hello@alllitup.ca to arrange for replacement or refund.

However, customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.
Confirm compatibility with your ereading device here.


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