Contact/Customer Service

Do you have questions about AllLitUp.ca?

Visit our FAQ to see if your question is answered there. You will also find additional FAQs for key customer service categories below.

If you can't find the answer you need, we'd love to hear from you. Please send your comments and questions to hello@alllitup.ca or use the contact form below. We'll get back to you as soon as possible.

To contact customer service by phone, please call 416-483-1321, ext. 6

What can we help you with?

I forgot my Password…

You can reset your password at https://alllitup.ca/user/forgotpassword.

Why can't I check out an ebook with a guest account?

We need to have your information when you buy an ebook because our download codes are unique to you, ensuring that we help our publishers prevent piracy.

Do you accept bitcoins/dubloons/salt or spices as payment?

No, but we certainly do accept PayPal (even if you don't have a PayPal account, you can still pay with a credit card).

Can I return the book I purchased?

Yes. If your book or ebook is delivered damaged, corrupt or is not delivered, please contact us using the form below to arrange for replacement or refund.

However, customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.
Confirm compatibility with your ereading device here.

I purchased an ebook, and it's not working.

If you can't access your ebook…

Did you install and create an account in Adobe Digital Editions? The book may be encrypted with digital rights management (DRM) technology, and requires this program to view it. Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase.

If you can access your ebook, but it's scrambled or otherwise displaying incorrectly…

Please send your ereader information, the ebook title, and the details of the problem (i.e. sections where it occurs) to hello@alllitup.ca - we'll try to rectify the issue as soon as possible.

Do you use Digital Rights Management (DRM) in the ebooks that are for sale?

Some of the ebooks sold on All Lit Up are secured with Adobe ADEPT Digital Rights Management. You will need to ensure that your device is compatible with Adobe Digital Editions, and also have an account set up prior to downloading an ebook from this site.

I wrote a book that I think would be perfect for this website. Where do I submit it?

At this time, the LPG only accepts books into All Lit Up that were published by one of its member publishers. Moreover, we only deal with publishers directly for the time being.

My book is on your site, but my cover/bio/description is all wrong!

All Lit Up's listings are populated with publisher data. If you see a problem, please contact your publisher - they will have to submit a new data file to us.

I ordered some print books, when will they arrive?

It depends – our publishers are located across Canada with different distribution centres. You may receive books at different times, in different shipments, by different carriers.

We strive to have a turnaround shipping time of one week for orders within Canada. We will notify you of any unusual delays. Please contact us using the form below with any additional shipping queries.

Can I return the book I purchased?

Yes. If your book or ebook is delivered damaged, corrupt or is not delivered, please contact hello@alllitup.ca to arrange for replacement or refund.

However, customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.
Confirm compatibility with your ereading device here.

Still experiencing problems? Contact us.