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Winning with the Customer from Hell

By (author): Shaun Belding

They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the Customers from Hell. Winning with the Customer from Hell by Shaun Belding offers realistic, practical, and anecdotal solutions to this problem.

AUTHOR

Shaun Belding

Shaun Belding is the president of Belding Skills Development, an international training and development company, and CEO of RetailTrack Mystery Shopping. He conducts motivational seminars on customer service, selling, management, and leadership.


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They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the Customers from Hell. Winning with the Customer from Hell by Shaun Belding offers realistic, practical, and anecdotal solutions to this problem.

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Details

Dimensions:

230 Pages
8in * 5.5in *
0.681lb

Published:

April 27, 2004

City of Publication:

Toronto

Country of Publication:

CA

Publisher:

ECW Press

ISBN:

9781550226300

Featured In:

All Books

Language:

eng

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