Winning with the Caller from Hell

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Winning with the Caller from Hell

By (author): Shaun Belding

Callers from Hell — they scream, sob, and sometimes they’re so incoherent you can’t understand them!

Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

AUTHOR

Shaun Belding

Shaun Belding is the president of Belding Skills Development, an international training and development company, and CEO of RetailTrack Mystery Shopping. He conducts motivational seminars on customer service, selling, management, and leadership.