All Lit Up FAQ

 

More About All Lit Up and the
Literary Press Group


What is All Lit Up?

All Lit Up is a discoverability engine and online book retail space for readers of emerging, quirky, and unabashedly Canadian literature. Forty publishers from across Canada, all members of the Literary Press Group, feature titles on All Lit Up.

Readers can find and purchase the best books this country’s independent publishers have to offer, as well as browse through our exclusive behind-the-scenes content about the books, authors, and publishers whose work is available on our site.

What is the Literary Press Group of Canada?

The Literary Press Group, which manages All Lit Up, is a not-for-profit membership association of 58 independently-owned and -operated Canadian literary publishers. Since 1975, the LPG has supported the growth of Canadian literary culture by helping its member publishers sell, distribute, and market their books to booksellers, libraries, institutions, and now, through All Lit Up, directly to readers.

The Literary Press Group of Canada greatly appreciates the support of the Department of Canadian Heritage and Canada Council for the Arts.

I’m a publisher, not with the LPG…


How do I get my books on All Lit Up?

The books featured on All Lit Up are published by members of the Literary Press Group. If you are interested in joining the Literary Press Group, please visit the LPG website to view our membership criteria.

How can I advertise on All Lit Up?

You don’t need to be a member to advertise on All Lit Up, though we do have certain advertising guidelines, which you can peruse here. The gist is that the ad should be for something Canadian and/or literary (preferably ‘and’!).

Interested in advertising? Contact Lauren, our engagement manager, at lauren@lpg.ca.

I’m a writer…


I wrote a book that I think would be perfect for this website. Where do I submit it?

At this time, the LPG only accepts books into All Lit Up that were published by one of its member publishers. Moreover, we only deal with publishers directly for the time being.

I am published by an LPG publisher, why isn’t my book on your site?

The books featured on our site are at the discretion of the publishers: if you would like your book represented, please contact your publisher to have it included.

My book is on your site, but my cover/bio/description is all wrong!

All Lit Up’s listings are populated with publisher data. If you see a problem, please contact your publisher - they will have to submit a new data file to us.

I wrote a review about one of the books on All Lit Up – would you like to see it?

Yes! We’re always looking for ways to draw attention to the books on this site – please send reviews about LPG books to us at hello@alllitup.ca.

I’m a reader (and a customer!)…


Do you accept bitcoins/dubloons/salt or spices as payment?

No, but we certainly do accept PayPal (if you don’t have a PayPal account, you can still pay with a credit card).

I ordered some print books, when will they arrive?

It depends – our publishers are located across Canada with different distribution centres. You may receive books at different times, in different shipments, by different carriers.

We estimate delivery dates based on the availability of your items. After you've placed your order, you'll be able to see both shipping and delivery estimates in the order confirmation e-mail, as well as in the relevant order summary on the Your Account page.

We strive to have a turnaround shipping time of one week for orders within Canada.

I purchased an ebook, and it’s not working.

If you can’t access your ebook…

Did you install and create an account in Adobe Digital Editions? The book may be encrypted with digital rights management (DRM) technology, and requires this program to view it. Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase.

If you can access your ebook, but it’s scrambled or otherwise displaying incorrectly…

Please send your ereader information, the ebook title, and the details of the problem (i.e. sections where it occurs) to hello@alllitup.ca - we’ll try to rectify the issue as soon as possible.

Do you use Digital Rights Management (DRM) in the ebooks that are for sale?

Some of the ebooks sold on All Lit Up are secured with Adobe ADEPT Digital Rights Management. You will need to ensure that your device is compatible with Adobe Digital Editions, and also have an account set up prior to downloading a DRM ebook from this site.

You can check compatibility with your device here. You can install and activate Adobe Digital Editions for free by clicking here.

Can I return the book I purchased?

Yes. If your book or ebook is delivered damaged, corrupt or is not delivered, please contact hello@alllitup.ca to arrange for replacement or refund.
However, customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.

Please see above to find out how to confirm compatibility with your ereading device.

I want to use a book I found in All Lit Up in my book club/classroom/library. Is there special pricing available?

For wholesale inquiries, please contact hello@alllitup.ca.

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