Refund Policy

If your book or ebook is delivered damaged, corrupt or is not delivered, please contact hello@alllitup.ca to arrange for replacement or refund.

Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Our staff will help you as best they can so that you can access your ebook, but refunds will not be issued due to compatibility issues.

ebooks

Check that your e-reader is supported

To check if your device is supported by Adobe Digital Editions click here.

Customers are solely responsible for confirming that their devices are compatible with the ebooks they purchase. Refunds will not be issued due to compatibility issues.

Print books

Print book orders are transmitted by AllLitUp.ca to individual publishers or distributors who will ship titles directly to customers. Please refer to the privacy policy for more information about personal information transmitted. Books may arrive in separate packages and on different dates. If you have any concerns about shipping times, please contact hello@alllitup.ca.