Customer Relations
Winning with the Caller from Hell
By Shaun Belding
?Callers from Hell ? they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; ... Read more
Winning with the Customer from Hell
By Shaun Belding
They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the Customers from Hell. Winning with the Customer from Hell by Shaun Belding offers realistic, practical, ... Read more