All Lit Up - CanLit's time to shine!

Customer Relations

Showing 2 of 2 results
Winning with the Caller from Hell

Winning with the Caller from Hell

By Shaun Belding

?Callers from Hell ? they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; ... Read more

Winning with the Customer from Hell

Winning with the Customer from Hell

By Shaun Belding

They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the Customers from Hell. Winning with the Customer from Hell by Shaun Belding offers realistic, practical, ... Read more

Sub-categories


Get the All Lit Up Newsletter!

We'll send you bi-monthly updates to keep you in the loop on the best of our blog, special campaigns and offers, AND news on the latest in literary fiction, nonfiction and poetry from indie publishers across Canada.

Join the list

Find a Book

Your Account

Get in Touch

More Info

Share and Share Alike

Get the All Lit Up Newsletter!

We'll send you bi-monthly updates to keep you in the loop on the best of our blog, special campaigns and offers, AND news on the latest in literary fiction, nonfiction and poetry from indie publishers across Canada.

Join the list

Copyright © 2022 All Lit Up. All Rights Reserved.

All Lit Up is produced by the Literary Press Group and LitDistCo. LPG and LitDistCo acknowledge the financial support of the Department of Canadian Heritage, the Canada Council for the Arts, and the Ontario Arts Council.

Department of Canadian Heritage logoCanada Council for the Arts logoOntario Arts Council

All views expressed by bloggers and contributors to the All Lit Up blog are their own and do not necessarily reflect the opinions of All Lit Up or the Literary Press Group.

All Lit Up acknowledges we are hosted on the lands of the Mississaugas of the Credit, the Anishinaabeg, the Haudenosaunee, and the Wendat. We also recognize the enduring presence of all First Nations, Métis and the Inuit people, and we are grateful to have the opportunity to meet and work on this territory.